Manage guest messaging with AI

Personalize and automate text messages throughout the guest journey.

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Integrate with your PMS and collect guest information upon their booking
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Schedule your messages with automation for timely guest communication
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Use AI to auto-respond to common inquiries, providing instant assistance and saving you time
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74% of travelers are interested in hotels using AI to deliver more relevant offers.

74
%

39% of travelers want to order room service from their phone or a chatbot.

39
%

More personable at each touchpoint.

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Automate tailored messages for each guest from pre-arrival to post-stay.

Instantly answer FAQs with AI.

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Reduce front desk calls by using autoresponder to answer guest questions.

Unify all your OTA chats.

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See your guest messages from OTAs, social channels, text and email in one platform.
Guests love the option of texting us rather than having to call down to the front desk, and the personalized text message before arrival makes guests feel welcome.
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Ryan Ledwith
Front Desk Supervisor
Santa Barbara Inn
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Setup is going to be a breeze.

We integrate with software you’re already using. Seamlessly integrate your PMS into Akia to automate your guest journey.
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